JUL 1997 – APR 2007 – I.T. Support Technician

After being an end-user of Capita’s Schools Information Management System in my last posting, I was able to utilise my gained knowledge of the software to provide support to other schools across the Island; The position extended to include providing technical support for computers and networks.

In this role, I was part of a team that planned and distributed Windows Server 2003 to all Island school admin offices, followed by the introduction of dial-up internet and email, before moving them on to the SEGfL always-on provision a few years later.

July 1997 to April 2007

Role

• Provide telephone and on-site support to 60+ Island schools.
• Install and maintain the administrative Network Infrastructure.
• Install and maintain their administrative Servers, Computers and printers.
• Support Capita SIMS and Microsoft products.
• Liaise with 3rd parties for project work.
• Provide a bi-yearly upgrade program for school administrative workstations and servers.

During my last year at the Isle of Wight Council; I was based in the Council’s I.T. Support Desk department, where I worked alongside colleagues to support Council Members, Council Staff and external services such as the Fire Brigade.

Endorsements & Feedback

I have worked with Dave since July 1997 through to July 2009 with both the Local Authority and Capita Education Services. Dave is a very experienced and professional IT Consultant, providing Hardware, Software and Network installation/support to a wide customer skill base. He has an in-depth knowledge of Capita’s MIS Software and is able to provide comprehensive support for Core and extended modules.
Roger Millward
Technical and Software Consultant at Capita Business Services

Projects

One of the biggest projects I was tasked with leading, was the introduction of Windows Server 2003 to all island primary and middle schools; This was brought about by the increased end-user devices being used in schools as they expanded their administrative staff.

The project was to include a standardised installation and documentation of instructions for the setup of:

• A network subnet and IP range.
• A Domain.
• Active Directory including the creation of users and profiles.
• DHCP.
• DNS.
• Attaching of end-user devices to the domain.
• Transferring existing profiles.
• Move SIMS from a standalone computer to the newly installed server.
• Configuring end-user devices to use SIMS from the new server.

With my skills in programming, I was also tasked by the Head of the Education Department (at the time), with developing and implementing a Capital Ordering System, that would allow it’s users to generate and edit orders, then authorise and commit, to print on to pre-printed forms, then track delivery and payments; whilst maintaining an audit log of users actions and to detect discrepancies in values to prevent misuse against budgetary targets.